EXPORTAS Exim Solution ("we", "us", "our") provides export–import documentation and compliance consultancy services from Surat, Gujarat, India. This policy explains what information we collect from our clients, how we use it, and the choices available to you.
1. Information we collect
We collect information that clients provide to us in the course of engaging our services, including:
- Name, firm or trade name, postal address, email address and mobile number
- Statutory identifiers required for filings, such as PAN, GSTIN, IEC and DIN
- Business and transaction documents needed for the specific service engaged, such as shipping bills, invoices, bank realisation certificates and licence papers
- Records of our correspondence with you, including WhatsApp, email and telephone communication relating to your work
2. How we use your information
- To carry out the professional services you have engaged us for, including filings and submissions to government portals such as DGFT, ICEGATE, GST and the Income Tax Department
- To communicate with you about the status of your work, pending documents, statutory due dates, expiry of licences or certificates, and fees payable
- To maintain records required under applicable Indian law and professional standards
We do not sell your information, and we do not use it for advertising or profiling.
3. WhatsApp communication
We use the WhatsApp Business Platform to communicate with clients about their work. Messages we send may include task status updates, document requests, statutory due-date and expiry reminders, and payment reminders.
- We message only clients who have engaged our services and provided their number to us
- You may ask us to stop sending WhatsApp messages at any time by replying "STOP" or by writing to us at the address below, and we will act on that request
- Messages are delivered through Meta Platforms, Inc. and are subject to WhatsApp's own terms and privacy practices
- We do not share client contact numbers with third parties for marketing purposes
4. Sharing of information
We share your information only where it is necessary to perform the services you have engaged us for, or where the law requires it. This may include:
- Government departments and portals for filings made on your behalf
- Customs house agents in our network, where clearance coordination forms part of the service
- Testing laboratories or certification bodies, where conformity certification is part of the service
- Professional advisers bound by confidentiality obligations, and authorities where disclosure is legally required
5. Storage and security
Client records are held in our internal practice management system with access restricted to authorised members of our team according to their role. Access is protected by individual login credentials, and changes to client records are logged. Physical documents are held at our offices.
6. Retention
We retain client records for as long as the professional relationship continues, and thereafter for the period required under applicable tax, company and professional record-keeping requirements.
7. Your rights
You may request access to the personal information we hold about you, ask us to correct information that is inaccurate, or ask us to stop a particular form of communication. Requests may be made using the contact details below. Where information must be retained under law, we will explain this to you.
8. Children
Our services are provided to businesses and to individuals acting in a business capacity. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.